Industry Solutions
Municipalities & Public Administration
Digitalization and data quality for the public sector
Digitalization for municipalities and public administration: automating processes, making data usable, and improving citizen services – pragmatic and secure.
Typical Challenges
Paper-based administrative processes and media breaks
GDPR compliance for sensitive citizen data
Lack of overview of existing data assets
Limited IT capacity and shortage of skilled staff
Training and test data needs without using real citizen data
Our Services for This Industry
Selected services tailored to the specific requirements of this industry.
01
Digitalization Quickcheck for Municipalities
Structured path to digital administration - GDPR-compliant and procurement-compatible.
Digitalization quick check for municipalities: we assess processes, data, and systems in a few days and deliver a prioritized roadmap.
Digitalization pressure from the OZG is high, but where to start? Our Quickcheck gives your municipality a clear status assessment in just a few days: what's already digital, where are the quick wins and which funding can you tap into?
02
GDPR Data Mapping
Know where your data lives - before someone else does.
GDPR data inventory: we map where which personal data resides – a solid basis for your records of processing and deletion concept.
Municipalities process highly sensitive citizen data – from registration records to social benefits. A structured GDPR data inventory creates transparency across all personal data, identifies risks and makes you audit-proof.
03
Process Automation
Less manual. More impact.
End-to-end automation of business processes – from data flows through workflows to monitoring. Integration with existing systems, no rip-and-replace.
Application processing, decision letters, internal approvals – many processes in public agencies are still manual. Automation relieves your already stretched staff and speeds up processing times for citizen requests.
04
Data Maturity Score
Where does your company stand? Clarity in 2 days.
Data maturity check: we measure how usable your data really is – silos, quality, ownership – and deliver a prioritized roadmap.
Before investing in expensive IT projects, you should know where your administration stands on data maturity. Our Data Maturity Score provides an objective assessment of your maturity level and a prioritized roadmap for next steps.
05
Requirements Workshops
From needs to a clear roadmap.
Structured workshops to capture, prioritize and document data and digitalization requirements. The output is a concrete implementation roadmap.
Digitalization projects in public administration often fail due to unclear requirements. Our workshops bring specialist departments and IT together and translate administrative needs into clear, actionable technical requirements.
06
Strategic Planning
From idea to actionable strategy – in just a few days.
Strategic planning for data and digitalization: we turn goals into a realistic roadmap with priorities, quick wins, and clear responsibilities.
Municipal data is often scattered across specialized systems, registries and spreadsheets. Strategic data planning creates a cross-cutting view of your data assets and defines how they can be used for better public services.
07
Synthetic Test Data
Realistic data for testing, training and development – without privacy risk.
Synthetic test data instead of real customer data: test and develop in line with the GDPR, without personal references – realistic, repeatable, secure.
New administrative applications or AI pilots need realistic test data – but real citizen data cannot be used for privacy reasons. Synthetic test data solves this dilemma: statistically realistic yet fully GDPR-compliant.
08
SPARK Implementation
AI-powered permit acceleration – open source from the federal government, implemented by Falktron.
SPARK implementation with Falktron: we bring the federal approval AI into your administration – from integration to productive operation.
The BMDS has released award-winning AI modules for planning and approval procedures as open source through SPARK. We help your municipality integrate these modules into existing infrastructure – for faster application processing, automatic completeness checks and AI-powered document analysis.
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Stay in touch with us
Whether you have a specific project or just want to explore options — we look forward to hearing from you.